Shipping policy

Effective Date: 02/04/2024

Welcome to 2Moon Jewellery! We’re committed to delivering your pieces with care, speed, and transparency. Please read the details below to understand how we handle shipping for our products.

1. Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding weekends and public holidays) after your order confirmation email.
Once your order has been shipped, you’ll receive a shipping confirmation email with tracking details (when available).

2. Shipping Costs & Free Shipping

Free Standard Shipping Worldwide on all orders over AUD $100.
For orders under AUD $100, shipping rates will be calculated at checkout based on your location and the shipping method you select.

3. Shipping Methods & Delivery Times

Delivery times vary depending on your country and chosen shipping method. Estimated delivery timeframes are:

Australia

Standard Shipping: 3–7 business days
Express Shipping (if selected): 1–3 business days

International

Standard International Shipping: 7–21 business days
Express International Shipping (where available): 5–10 business days

Please note: These are estimates only and start from the date of dispatch — not the date an order is placed. Transit times can vary due to customs processes and local postal service delays.

4. Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. You can use this number on the carrier’s website to check your parcel’s progress. If you haven’t received tracking details within 2 business days of your shipping confirmation email, please contact us.

5. International Duties & Taxes

For orders sent outside Australia, additional import duties, taxes, or customs fees may apply in your country. These fees are the responsibility of the customer and are not included in the item price or shipping cost.

6. Lost, Stolen, or Damaged Packages

Lost Packages: If your parcel appears to be lost or has not arrived within the estimated timeframe, please contact us with your order number, and we’ll assist with an investigation.
Damaged Items: If your order arrives damaged, take photos of the package and damaged item(s), and contact us within 7 days of delivery so we can help resolve it.

7. Packaging

Your jewellery is packaged securely and beautifully with our signature Navy Box packaging — making every unboxing a special experience.

8. Contact Us

For questions about shipping, delivery times, or anything else, we’re here to help!
📧 Email: info@2moonjewellery.com.au
📱 Or use the Contact page on our website.